Site Reliability Engineer Lead

Deskripsi pekerjaan

Nice to Meet You! We are Dropsuite, a NinjaOne Company! 

As an SRE Lead, you will be responsible for leading a team of Site Reliability Engineers in designing, implementing, and maintaining highly scalable and reliable systems. You will collaborate with cross-functional teams, including software engineers and system administrators, to ensure the seamless operation of critical production services. 

Work Arrangement 

• Full-time position  
• Hybrid work model (2 days per week in the office)  
• Monday to Friday, 5-day work week (flexible work schedule)  
• Eligible to reside and work in Bandung (Indonesian citizenship only) 

Key Accountabilities 

Team Leadership 

• Lead, mentor, and guide a team of Site Reliability Engineers. 
• Foster a collaborative and innovative team culture. 
• Provide technical guidance and support for team members across all activities of the SiteOps team 
• Be accountable for the work outcomes of the SRE team including production uptime and optimization projects 
• Own Operational projects and Network Operations Centre (NOC). Implement SOP for the NOC to derive maximum coverage. 

System Architecture and Design 

• Collaborate with software engineering teams to design and implement scalable and reliable systems. 
• Participate in code reviews to ensure adherence to DevOps / SRE best practices. 
• Work closely with system administrators, network engineers, and security teams to ensure a holistic approach to system reliability. 
• Manage and version control infrastructure configurations. 

Automation and Tooling 

• Develop and maintain automation scripts and tools to streamline operational tasks. 
• Develop and maintain automation tools for infrastructure provisioning, configuration management, and deployment (Terraform or Ansible) 
• Implement monitoring and alerting solutions to proactively identify and address potential issues. 
• Evaluate, implement, and manage DevOps / SRE -related tools for configuration management, monitoring, and logging. 

Incident Management 

• Lead incident response efforts, ensuring timely resolution of production issues. 
• Conduct post-incident reviews and implement improvements to prevent future incidents. 

Performance Optimization 

• Analyse system performance and implement optimizations to enhance reliability and efficiency. 
• Work on capacity planning to accommodate future growth. 

Security and Compliance 

• Work with security teams to implement and enhance security measures in the DevOps pipeline. 
• Ensure compliance with industry standards and regulatory requirements. 
• Ensure adherence to established security standards across all environments both with the engineering and the SiteOps teams 

Documentation 

• Maintain and update documentation related to system architecture, processes, and best practices. 

On-call Support 

• Participate in an on-call rotation schedule to provide 24/7 support for production systems. 

Tanggung jawab

Nice to Meet You! We are Dropsuite, a NinjaOne Company! 

As an SRE Lead, you will be responsible for leading a team of Site Reliability Engineers in designing, implementing, and maintaining highly scalable and reliable systems. You will collaborate with cross-functional teams, including software engineers and system administrators, to ensure the seamless operation of critical production services. 

Work Arrangement 

• Full-time position  
• Hybrid work model (2 days per week in the office)  
• Monday to Friday, 5-day work week (flexible work schedule)  
• Eligible to reside and work in Bandung (Indonesian citizenship only) 

Key Accountabilities 

Team Leadership 

• Lead, mentor, and guide a team of Site Reliability Engineers. 
• Foster a collaborative and innovative team culture. 
• Provide technical guidance and support for team members across all activities of the SiteOps team 
• Be accountable for the work outcomes of the SRE team including production uptime and optimization projects 
• Own Operational projects and Network Operations Centre (NOC). Implement SOP for the NOC to derive maximum coverage. 

System Architecture and Design 

• Collaborate with software engineering teams to design and implement scalable and reliable systems. 
• Participate in code reviews to ensure adherence to DevOps / SRE best practices. 
• Work closely with system administrators, network engineers, and security teams to ensure a holistic approach to system reliability. 
• Manage and version control infrastructure configurations. 

Automation and Tooling 

• Develop and maintain automation scripts and tools to streamline operational tasks. 
• Develop and maintain automation tools for infrastructure provisioning, configuration management, and deployment (Terraform or Ansible) 
• Implement monitoring and alerting solutions to proactively identify and address potential issues. 
• Evaluate, implement, and manage DevOps / SRE -related tools for configuration management, monitoring, and logging. 

Incident Management 

• Lead incident response efforts, ensuring timely resolution of production issues. 
• Conduct post-incident reviews and implement improvements to prevent future incidents. 

Performance Optimization 

• Analyse system performance and implement optimizations to enhance reliability and efficiency. 
• Work on capacity planning to accommodate future growth. 

Security and Compliance 

• Work with security teams to implement and enhance security measures in the DevOps pipeline. 
• Ensure compliance with industry standards and regulatory requirements. 
• Ensure adherence to established security standards across all environments both with the engineering and the SiteOps teams 

Documentation 

• Maintain and update documentation related to system architecture, processes, and best practices. 

On-call Support 

• Participate in an on-call rotation schedule to provide 24/7 support for production systems. 

Kualifikasi

Qualifications and Competencies 

• Bachelor’s degree in computer science, Information Technology, or a related field. 
• Proven experience as a Site Reliability Engineer / DevOps leader or in a similar role. 
• In-depth knowledge of cloud computing platforms (e.g., AWS, Azure, GCP). 
• Strong leadership and communication skills. 
• Proficiency in programming/scripting languages (e.g., Python, Shell, Ruby). 
• Proficiency in System administration of production servers 
• Experience with container orchestration tools (e.g., Kubernetes, Docker). 
• Familiarity with infrastructure as code (e.g., Terraform, Ansible). 
• Expertise in Build and release strategies and able to implement the right strategy for the team 
• Expertise in monitoring and logging tools (e.g., Datadog, Zabbix, Prometheus, Grafana, etc). 
• Solid understanding of networking concepts and protocols. 
• Understanding of security best practices in DevOps processes. 
• Excellent problem-solving and communication skills. 
• Ability to work independently and collaboratively in a team environment.