Senior Quality Assurance Engineer

Deskripsi pekerjaan

Nice to Meet You! We are Dropsuite, A NinjaOne Company! 

We are looking for Senior Quality Assurance Engineer who is an expert in all aspects of quality engineering. The right candidate will be a senior member in our quality organization and work on the Dropsuite data backup and recovery product. You will be part of a global team of Product Engineers delivering a SaaS (Software as a Service) platform. 

The role is focused on working on the web portal that allows the partners and users to login and access features such as search, download, restore and activity log. Dropsuite prides itself its user-friendly user experience and you will be a part of the team and ensures we deliver the best customer experience to our users as a quality Engineer.  

You will work very closely with many of our skilled Quality Analysts, Quality Engineers, Software Engineers and Leads to deliver quality product features, provide fixes, and support improvements to the in-market product. This role can grow into a Lead and own the end-to-end quality of the portal product.   

Work Arrangement 

• Full-time position  
• Hybrid work model (2 days per week in the office)  
• Monday to Friday, 5-day work week (flexible work schedule)  
• Eligible to reside and work in Bandung (Indonesian citizenship only) 

This position is open exclusively to candidates who reside in and are authorised to work in Indonesia. Only shortlisted candidates will be contacted. 

Key Accountabilities 

• Working closely with the Product Manager to understand functionality, build a quality strategy, and test cases.  
• Work with engineers to coordinate on releases, environment, and test data setup.  
• Use multiple types of testing including white box, black box testing to execute different types of testing – system, integration, functional, regression etc. 
• Document bugs meticulously and work with the engineers to drive closure to those bugs and meet desired levels of quality 
• Mentor junior engineers and help them test and drive the quality processes. 
• Build reports and drive quality status conversations with the broader team including product managers. 
• Respond to tier-3 support escalations and validate the issues to track bug leakage and work with engineering team to fix and release priority fixes 
• Contribute to project planning, schedule definition and work estimation as a scrum team 
• Represent the QA function with the scrum team and be the voice of quality and customer in the team 
• Create automation test cases with industry standard tools and improve QA productivity. 

Tanggung jawab

Key Accountabilities 

• Working closely with the Product Manager to understand functionality, build a quality strategy, and test cases.  
• Work with engineers to coordinate on releases, environment, and test data setup.  
• Use multiple types of testing including white box, black box testing to execute different types of testing – system, integration, functional, regression etc. 
• Document bugs meticulously and work with the engineers to drive closure to those bugs and meet desired levels of quality 
• Mentor junior engineers and help them test and drive the quality processes. 
• Build reports and drive quality status conversations with the broader team including product managers. 
• Respond to tier-3 support escalations and validate the issues to track bug leakage and work with engineering team to fix and release priority fixes 
• Contribute to project planning, schedule definition and work estimation as a scrum team 
• Represent the QA function with the scrum team and be the voice of quality and customer in the team 
• Create automation test cases with industry standard tools and improve QA productivity. 

Kualifikasi

Qualifications and Competencies  

• 7 years to 10 years of experience as a Quality Engineer or as a Quality Analyst 
• Experience in working with Enterprise application testing and capable of testing complex modules 
• Expertise in using standard tools to test Web application testing, Backend API testing 
• Worked in whitebox, blackbox testing scenarios 
• Able to adapt to system, integration and functional testing based on the project 
• Bachelor’s degree or equivalent in Computer Science or a related field 
• Knowledge of Operating systems like Linux and Windows  
• Knowledge of Relational Databases, SQL and Cloud  
• Capable of using tools like practi-test to manage test case suites 
• Excellent interpersonal skills, oral and written skills, with the ability to present ideas 
• Able to express and explain new initiatives along with status updates 
• Values that are aligned with us being a team of experts, problem solvers and collaborators, who are highly customer focused, dependable and trustworthy 
• Experience as a Lead or a People Manager will be an added advantage 
• Scripting skills, Python and bash will be a plus 
• Knowledge in automation tools like selenium will be a plus 
• Experience in performance benchmarking and performance testing 
• Working experience with Global teams outside Indonesia will be a huge plus